The first Citizens Advice was set up just one day after World War II was declared in September 1939, to help normal people cope. 200 offices quickly grew to 1,074 in 1942.
Volunteers ran the service from the start from public buildings and private houses and dealt with everything from lost ration books to locating missing relatives. One service even operated out of a converted horse box which parked up near bombed areas as required.
Citizens Advice Belfast is more than 50 years old but it is still about helping people – no matter who they are – exercise their rights and obtain fair treatment under the law, just as we did in 1939. A lot has changed, but our ethos has remained the same.