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About Citizens Advice Belfast

ABOUT US

WE ARE CITIZENS ADVICE BELFAST - HELPING PEOPLE FIND A WAY FORWARD.

WHO WE ARE

The first Citizens Advice was set up just one day after World War II was declared in September 1939, to help normal people cope. 200 offices quickly grew to 1,074 in 1942.

Volunteers ran the service from the start from public buildings and private houses and dealt with everything from lost ration books to locating missing relatives. One service even operated out of a converted horse box which parked up near bombed areas as required.

Citizens Advice Belfast is more than 50 years old but it is still about helping people – no matter who they are – exercise their rights and obtain fair treatment under the law, just as we did in 1939. A lot has changed, but our ethos has remained the same.

CAB-HorseBox
Even horse boxes were converted for use as mobile offices; able to get into bomb damaged areas where the need was greatest.

HOW YOU CAN MAKE A DIFFERENCE

AIMS

We provide free advice to people with problems and also work to improve the polices and practices that affect people’s lives by challenging decision makers.

PRINCIPLES

Our advice is independent, confidential and impartial. We help you get access to the information you need to fight your own corner and, where appropriate, act on your behalf.

MISSION

Through service excellence, we exist to create positive impacts for individuals and communities, by providing clarity and solutions on the issues affecting them.